PAYMENTS AND FEES
Whats the minimum amount I can order?
Yes, there is a minimum of a $100.00 required before shipping and handling fees.
What happens to my order if I don’t submit a payment?
Orders will only be held for 48 hours. Orders will be cancelled if we don’t receive payments in that time frame.
How do I send an interact E-transfer?
If you regularly use online banking through your credit union or major bank, then you may already be familiar with the ease of sending an e-transfer. A link for an “Interac e-Transfer” can typically be found on the home page of your online banking under the category of “Transfers”.
If you are having trouble finding it, a quick Google search of “your bank name” + Interac e-Transfer should direct you to instructions for where the link is located. If this does not work, please contact your banking institution directly or visit www.interac.ca/etransfer.
Once you have found the link and initiated the payment transfer, please complete all information for the “Recipient” exactly as outlined in the “Order Receipt” you received at checkout and via email.
**PLEASE READ OUR FAQ AND TERMS OF SERVICE BEFORE MAKING YOUR PAYMENT. BY MAKING YOUR ARE AGREEING TO ALL OUR TERMS. ALL SALES ARE FINAL. NO REFUND/NO RETURNS.
*Please make all payments to SKYCA.CONSULTANTS@GMAIL.COM
I’ve sent my E-transfer. How long will it take to get to me?
Is tax included in your price?
What methods of payment do you accept?
Are the product images real?
Yes! Product images are taken by us (unless provided by our vendors). Pictures may appear different from real product.
**ALL SALES ARE FINAL. NO REFUND/NO RETURN
What is the difference between sativa and indica?
Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.
The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.
Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.
Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.
Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.
There is an issue with my product/order
If there are any issues with your products please email us at SKYCA.HELPDESK@PROTONMAIL.COM
**MUST SUBMIT OPENING BOX VIDEO WITH BOX UNOPENED AND VACUUM SEALED AS IN YOU ARE OPENING IT FOR THE FIRST TIME. PLEASE DO NOT OPEN UP YOUR BOX AND CUT OPEN VACUUM SEAL THEN SEND US A VIDEO OF IT AFTER EVERYTHING IS OPENED.**
Please include your order number, the issue, and you must provide a video opening your packages and pictures for any claim to be accepted. You must make a video opening your packages,weighing the flowers and counting number of items and contact us right away if there are any issues ie. short grams on flowers, issue with flowers, or missing products. CLAIMS MUST BE SUBMITTED WITHIN 3 DAYS FROM THE DATE OF DELIVERY. WE DO DOUBLE CHECK ITEMS BEFORE SENDING THEM OUT, BUT MISTAKES ONCE IN AWHILE DO HAPPEN. IF NO OPENING PACKAGE VIDEO IS MADE THEN WE WILL NOT ACCEPT YOUR CLAIM. PLEASE NOTE WE ARE NOT RESPONSIBLE/LIABLE FOR PRE-PACKED PRODUCTS FROM OTHER COMPANIES AS WE ARE JUST VENDORS.
IF WE ARE 100% AT FAULT, WE WILL ACT ACCORINGLY DEPENDING ON THE SITUATION BUT YOU HAVE TO MEET ALL OUR CONDITIONS FOR A VALID CLAIM.
**SOMETIMES YOU MIGHT FIND FEW SEEDS IN YOUR FLOWER PRODUCTS, BUD FOR LESS OR PREMIUM PRODUCTS AND WE WILL NOT REFUND/CREDIT FOR THIS ISSUE**
**PLEASE NOTE OUR CUSTOMER SERVICE REPRESENTATIVES ARE NOT PROFESSIONALS OF ANY SORT. THE MAY GIVE YOU SUGGESTIONS BASE ON WHAT THEY THINK, BUT YOU ARE RESPONSIBLE FOR PURCHASING AT YOUR OWN RISK. IF YOU BUY A PRODUCT AND ARE NOT SATISFIED WITH IT, WE ARE NOT AT FAULT**
**DUE TO CANADA POST ROTATING STRIKE AND PACKAGES BEING DELAYED, WE ARE NOT RESPONSIBLE FOR ANY DAMAGES OR PROBLEMS WITH PRODUCTS DUE TO TRANSIT DELAY. PLEASE PURCHASE AT YOUR OWN RISK**
**ALL SALES ARE FINAL. NO REFUNDS/NO EXCHANGE.**
***NO OPENING BOX VIDEO AND PICTURES PROVIDED TO US MEANS NO VALID CLAIM**
**The use of cannabis my cause side effects such as dry mouth, panic attacks, paranoia, anxiety, migranes, etc. Cannabis affect people differently. Please consult a doctor before using cannabis for medical treatments. Please use at your own risk and discretion.
**Please note that products from our suppliers come prepackaged. We do not tamper with them and will not be held liable for any problems.
**Spillage of extracts, concentrates and other products could be due to hot weather en route for delivery or handling of Canada post.
**PLEASE READ OUR FAQS AND TERMS OF SERVICE BEFORE PLACING YOUR ORDER
**ALL SALE ARE FINAL. NO REFUND/NO RETURN
ATTN: DUE TO THE WARM WEATHER, PLEASE NOTE THAT EDIBLES, CONCENTRATES AND EXTRACTS WILL BE BOUGHT AT YOUR OWN DISCRETION. DUE TO COLD WEATHER YOUR PRODUCT COULD DRY UP OR HARDEN UP WHILE IN TRANSIT.
Do you give product samples?
We normally don’t give out samples with orders. Once in awhile we will include a flower sample with orders if we have a surplus to help promote it. We will no longer be giving out samples at request, especially our premiums buds as they are accounted for and inventored due to limited supply. Supplies are limited due to our mix and match series and wholesale. Sorry for the disappointment this may of caused.
Terms and Service
1. All deliveries must be to a Canadian address
2. To buy marijuana products from Skyhighexotics.com you must be at least 19 years old
3. Skyhighexotics will not be held liable for lost orders due to: – mistakes made by the postal offices – wrong address given by the customer – damage to order by postal service – expired PO BOX numbers – stolen packages after delivery – issues with products due to Canada Post transit delays – PLEASE VISIT CANADAPOST WEBSITE FOR ANY UPDATES AND CURRENT DELAYS THEY ARE HAVING ETC.
4.All packages automatically require signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive signature please put down “no signature or N/S” in the order note section and not the EMT message section. We strongly suggest setting up a flex delivery address with Canada Post.
5. Prices and availability of products are subject to change without notice
6. **WE TRY OUR BEST WITH STOCK MANAGEMENT, BUT WITH SO MUCH THINGS GOING IN AND OUT DAILY IT’S IS HARD TO KEEP TRACK. THERE WILL BE TIMES WHEN THINGS ARE OUT OF STOCK EVEN AFTER YOUR ORDER, WE DO APOLOGIZE IN ADVANCE AND WILL EMAIL YOU FOR REFUND/CREDIT OR REPLACEMENT OPTIONS. BY MAKING YOUR PURCHASE YOU WILL BE FULLY AWARE THAT SOMETIMES YOUR PRODUCT REQUESTED MAY NOT BE AVAILABLE.
7. The shipping & handling charge for orders under $250 is $15.00, for orders $250 and over we ship free nationwide! *excluding certains coupons used. DUE TO THE WARM WEATHER, PLEASE NOTE THAT EDIBLES, CONCENTRATES AND EXTRACTS WILL BE BOUGHT AT YOUR OWN DISCRETION. DUE TO COLD WEATHER YOUR PRODUCT COULD DRY UP OR HARDEN UP WHILE IN TRANSIT. PLEASE NOTE THAT EVEN THOUGH WE SHIP BY XPRESSPOST VIA CANADA POST SOMETIMES THERE COULD BE SHIPPING DELAYS DUE TO CANADA POST PROCESSING ERRORS OR WEATHER CONDITIONS AND IT’S BEYOND OUR CONTROL. WE TRY OUT BEST TO GET YOUR ORDERS OUT AS FAST AS WE CAN TO MAKE DEADLINES. PLEASE CHECK WWW.CANADAPOST.CA FOR DELAY NOTICE DUE WEATHER OR STRIKE ISSUES
8. You are not a citizen or resident of the United States of America
9. You are not affiliated in any way with any law enforcement
10. All orders are guaranteed by Canada Post to arrive on time, with the exception of Newfoundland, Nunavut, and the Northwest Territories. (For more details: XpressPost FAQs)
11. All orders placed after 9AM PST will be shipped out the following Canada Post business day
12. Please use all products on our site responsibly. Keep out of reach of children and pets. Do not operate a motor vehicle or heavy machinery under the influence.
12. All cannabis strain information displayed on this website is based on user reviews and information gathered online. The displayed strain data should be treated as an informative tool and not as medical recommendation. The use of cannabis may cause side effects such as dry mouth, panic attacks, paranoia, anxiety, migranes, etc Please use at your own risk and discretion. Please consult your doctor before using cannabis for medical purposes
13. ALL SALES ARE FINAL. NO REFUND/NO EXCHANGE. YOU MUST READ OUR FAQ AND TERMS OF SERVICE BEFORE MAKING YOUR PAYMENT. BY MAKING OUR PAYMENT YOU ARE AGREEING TO ALL OUR TERMS.
There are known risks associated with the use of cannabis/marijuana products. By purchasing any products from our online dispensary, you are acknowledging that there are known risks and you are agreeing to not make any claim or complaint or commence any proceedings against Sky High Exotics and/or any agent working on their behalf. By purchasing any of our products, you are acknowledging that you are over the age of 19 years old. You release Sky High Exotics, and any agent working on their behalf from any and all actions, causes of actions, claims, complaints and demands for damages, loss or injury whatsoever arising directly or indirectly as a consequence of your use of cannabis/medical marijuana products. This release from liability is to be binding on your heirs, executors and assigns.
Ask us a question
DELIVERY AND SHIPPING
What are the shipping fees?
Shipping fees are $15 for all orders under $250 and free for orders of $250 or more. All orders are shipped by Canada Post’s Xpresspost service. Once your order has been processed, you will receive a tracking number via email. Typically, you will receive your order within 1-3 business days unless you live in a remote area. Orders placed before 9am PST will be shipped out same day. If your order was placed on Friday after 9am PST or the weekend, then the order is going to be processed and sent out the following Canada Post business day.
**PLEASE NOTE THAT EVEN THOUGH WE SHIP BY XPRESSPOST VIA CANADA POST SOMETIMES THERE COULD BE SHIPPING DELAY DUE TO CANADA POST PROCESS ERRORS OR WEATHER CONDITIONS AND IT’S BEYOND OUR CONTROL. WE TRY OUT BEST TO GET YOUR ORDERS OUT AS FAST AS WE CAN TO MAKE DEADLINES. PLEASE CHECK WWW.CANADAPOST.CA FOR DELAY NOTICE DUE WEATHER OR STRIKE ISSUES**
Do you ship outside of Canada?
How is my order packaged and delivered?
Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.
All packages automatically require signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive signature please put down “no signature or N/S” in the order note section and not the EMT message section. We strongly suggest setting up a flex delivery address with Canada Post.
WE ARE NOT RESPONSIBLE FOR DAMAGED OR PROBLEMS WITH PRODUCTS DUE TO THE LONG DELAY SITTING IN TRANSIT
What happens if i don't get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation . If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge (does not apply if you waive signature) UP TO MAXIMUM VALUE OF $500.00. NO REFUNDS. PLEASE BE AWARE THE PROCESS CAN TAKE AWHILE SOMETIMES 1 TO 5 WEEKS FOR CANADA POST TO DECLARE IT UNRECOVERABLE.
Skyhighexotics will not be held liable for lost orders due to: – mistakes made by the postal offices – wrong address given by the customer – damage to order by postal service – expired PO BOX numbers – stolen packages after delivery – problems with products due to Canada Post transit delay due to strike
We do not offer postage refunds if your order arrives late due to any postal issues.
Repeat: We would not replace any orders that have been delivered but missing due to no signature on delivery or safe dropped.
Shipping to Yukon, Northwest Territories & Nunavut?
Unfortunately, we experience much higher % of postal thefts when shipping to these provinces. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.
**PLEASE NOTE DUE TO CANADA POST ROTATING STRIKE, YOUR PACKAGE MAY BE DELAYED IN TRANSIT AND IT COULD TAKE AN EXTRA 2-3 MORE BUSINESS DAYS THEN NORMAL. IT’S BEYONG OUR CONTROL AND WE APOLOGIZE FOR THE INCONVENIENCE.
Why do I have to verify my age?
Does shipping come with a tracking number?
All shipping comes with tracking information and signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive signature please put down “no signature or N/S” in the order note section and not the EMT message section. We strongly suggest setting up a flex delivery address with Canada Post.
It may take up to 24 hours for Canada Post to update their system with the tracking number.
If after 24 hours the tracking still does not work, please email us at SKYCA.INFO@PROTONMAIL.COM
If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.
***PLEASE CHECK YOUR SPAM FOLDERS FOR EMAILS FROM US!!***
Is it safe ordering from Skyhighexotics?
We are 1 of over 100 dispensaries within Canada (over 200 in Canada) that are NOT operating under the new federally approved medical marijuana system. To qualify under that system, you will need to acquire doctor’s approval and permission from Health Canada to purchase directly from a federally approved licensed producer.
City Hall and the VPD have allowed dispensaries to operate so people can safely access the medicine they need. There have been dozens of mail-order marijuana sites operating out of Vancouver over the past 2 decades, and we have yet to hear of any single person who has been charged for receiving their medicine in the mail within Canada.
How do I place an order?
Simply browse our items and add to cart. You are able to shop with us without having to log in but when you want to checkout it would require you to log in to your account. PLEASE BE SURE TO CHECK YOUR EMAIL (SPAM FOLDERS AS WELL) IF YOU DON’T GET YOUR TRACKING INFORMATION WITHIN 1.5 BUSINESS DAYS AS WE MIGHT HAVE BEEN TRYING TO GET A HOLD OF YOU REGARDING YOUR ORDER. IE. OUT OF STOCK PRODUCTS, PRODUCT REPLACEMENTS, OR ADDRESS CONFIRMATION.
We do not accept large orders that exceed quantities stated on our site as it is intended for personal or medical use only. However, you can place multiple orders at any given time.
ATTN: DUE TO THE WARM WEATHER, PLEASE NOTE THAT EDIBLES, CONCENTRATES AND EXTRACTS WILL BE BOUGHT AT YOUR OWN DISCRETION. DUE TO COLD WEATHER YOUR PRODUCTS COULD DRY UP OR HARDEN UP WHILE IN TRANSIT.
**ALL SALE ARE FINAL. NO REFUND/NO RETURN
Prices and availability of products are subject to change without notice
Can i add/edit/cancel my order?
If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email SKYCA.INFO@GMAIL.COM with the order number you would like cancelled.
If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.
If you would like your order cancelled and it has not shipped out yet, please email SKYCA.INFO@GMAIL.COM
*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.
**ALL SALE ARE FINAL. NO REFUND/NO RETURN
How do I use the promo codes?
Promo codes can be apply at check out. Promo codes excludes sales ,bundle items and wholesale. Only one promo code can be used at a time. Any prior promo codes have expired and are no longer valid ie. newskyhigh20
Current Promo Codes:
newskyhigh10 : only for new members first time orders
holiday10: December 17 to December 23
**This promo code can only be used once per customer. Please do not make multiple accounts in order to use this promo code everytime. We will remove the promo code on your order if this occurs.
Hours of Operation and Our Contact Information
We offer customer service from Sunday to Friday (CLOSED SATURDAY AND ALL STAT HOLIDAYS).
EMAIL: 9AM PST TO 9 PM PST
(EMAILS BETWEEN 5PM TO 9PM PST AND ON SUNDAYS MAY BE A BIT DELAY WITH RESPONSE)
Upcoming holidays (CLOSED): Monday, February 18th BC Family Day
We value and respect our customers. Let us know how we can help you.
OUR UPDATED CONTACTS:
GENERAL INQUIRIES: SKYCA.INFO@PROTONMAIL.COM
QUESTIONS OR CHANGES YOU WANT TO MAKE REGARDING CURRENT, ON-HOLD, PROCESSING ORDERS: SKYCA.ORDERS@PROTONMAIL.COM
PROBLEMS AND ISSUES WITH COMPLETED ORDERS OR CANADA POST RELATED ISSUES (LATE DELIVERY/LOST PACKAGES): SKYCA.HELPDESK@PROTONMAIL.COM
REGISTRATION AND MEMBER ACCOUNT ISSUES: SKYCA.REGISTRATION@PROTONMAIL.COM