Frequently Asked Question

Below are some of our frequently asked question to give you quick information.

General inquiries:  skyca.info@protonmail.com

Questions or changes you want to make regarding current, on-hold, processing orders: skyca.orders@protonmail.com

Problems and issues with completed orders or canada post related issues (late delivery/lost packages): skyca.helpdesk@protonmail.com

Registration and member account issues: skyca.registration@protonmail.com

Ask us a question

PAYMENTS AND FEES

Yes, there is a minimum of a $100.00 required before shipping and handling fees.
Orders will only be held for 2 days. Orders will be cancelled if we don’t receive payments in that time frame. (i.e.. If you order July 1st, your order will be cancel 12pm PST on July 3rd)

**IMPORTANT NOTICE AS OF JANUARY 24, 2021 FOR ALL ORDER PAYMENTS

1. SEND PAYMENT TO NUTECHCONSULTANTS1@GMAIL.COM

2. SET THE PAYEE AS NUTECH CONSULTANTS OR NUTECH

3. DO NOT LEAVE ANYTHING CANNABIS RELATED OR YOUR LIST OF STRAINS IN YOUR BANKING NOTES. DO NOT USE SHE, SKYHIGH, SKY, AND SKYHIGHEXOTICS ANYWHERE!

4. PUT ORDER YOUR ORDER NUMBER IN THE PAYMENT QUESTION AND GREEN1 IS THE ANSWER

FAILING TO DO SO, WE WILL NOT ACCEPT THE PAYMENT AND WILL NOT PROCESS YOUR ORDER. YOU WILL BE ASKED TO RESEND PAYMENT AT YOUR OWN COST WITH BANKING FEES FOR CANCELLING INCORRECT PAYMENT. THANK YOU FOR YOUR COOPERATION IN THIS MATTER  – TEAM SHE

If you regularly use online banking through your credit union or major bank, then you may already be familiar with the ease of sending an e-transfer. A link for an “Interac e-Transfer” can typically be found on the home page of your online banking under the category of “Transfers”.

If you are having trouble finding it, a quick Google search of “your bank name” + Interac e-Transfer should direct you to instructions for where the link is located. If this does not work, please contact your banking institution directly or visit www.interac.ca/etransfer.

Once you have found the link and initiated the payment transfer, please complete all information for the “Recipient” exactly as outlined in the “Order Receipt” you received at checkout and via email.

**DO NOT SAVE US AS SHE, SKYHIGHEXOTICS, SKYHIGH OR ANYTHING CANNABIS RELATED AS A PAYEE/RECIPIENT NAME.

**DO NOT LEAVE YOUR STRAINS IN THE E-TRANSER NOTE/MESSAGE.

**PAYMENTS WILL NOT BE ACCEPTED IF YOU FAIL TO DO THE ABOVE!

**PLEASE READ OUR FAQ, TERMS OF SERVICE  AND DISCLAIMER BEFORE MAKING YOUR PAYMENT. BY MAKING YOUR ARE AGREEING TO ALL OUR TERMS. ALL SALES ARE FINAL. NO REFUND/NO RETURNS.

*Please make all payments to NUTECHCONSULTANTS1@GMAIL.COM

Sometimes theft does happen (on rare occasions) once it reaches the Canada Post office or after delivery. When you do notice the package is in bad shape and the package looks like it’s been re-tape in a sloppy manner, then please do not sign for the package.

Sky High Exotics  is not responsible for stolen packages before or after delivery. We try out best to get orders out in a very timely matter. Once the package leaves our facility and dropped off at Canada Post we are not held responsible. There are known risk with using the mailing system. Please note we only offer a one-time replacement packages on lost packages by Canada Post during transit and they have been  confirm that it is “unrecoverable” before we send out a replacement package.We have these policies in place as a safety blanket for Sky High Exotics to protect us from fraudulent claims.

Some tips:

-If package feels empty, please ask Canada Post to send back the package (declined the package).

-If are picking up your package at the post office using your flex delivery address, the package would have a weight on the label we created. You can ask the post office worker to weigh package if the package looks off. If the weight is really off,  please notify the post worker and that you would like to send it back to the sender. Please also take good videos and pictures during the delivery and pick up at the post office.

**ORDER AT YOUR OWN RISK**

Yes, 5% GST is included in product prices.
We are currently only accepting E-Transfer right now

ORDERING

We have to make sure all other customers are 19+. We don’t sell any products to minors. WHEN SUBMITTING YOUR ID FOR AGE VERIFICATION, PLEASE BLOCK OUT YOUR PICTURE AND ALL INFORMATION ONLY LEAVING YOUR LAST NAME AND FIRST INITIALS THAT MATCHES YOUR ACCOUNT AND DATE OF BIRTH VISIBLE FOR SECURITY REASONS. THERE IS ALWAYS A RISK WITH PUTTING ANYTHING ON THE INTERNET, EVEN GOVERNMENT AND LARGE COMPANIES SITES GET HACKED. SO LETS BE SAFE!

Not receiving any order confirmation email with payment instructions or tracking information? Please make sure to check your spam and junk folders. You may also have to whitelist our e-mail address.

How to Whitelist our e-mail address:

GMAIL:

1. Open the email

2. Click on the top drop down arrow next to the “Reply” button

3. Select “Add to Contact List”

4. Click on the “More”  button above the email header

5. Select “Filter messages like these”

6.  At the bottom  of the search  window, click “Create filter with this search”

7.  Check the box that says “Never send it to Spam”

OUTLOOK:

1. Open the email

2. Right-click on the sender’s name, and click “Add to Outlook Contacts”

3. Click “Save”

4. On the Tools menu, click “Options”

5. On the Preferences tab, under  E-mail, click “Junk E-mail”

6. Click Safe Senders tab

7. Select  the “Also trust e-mail  from my Contacts” check box

All shipping comes with tracking information and signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive signature please put down “no signature or N/S” in the order note section and not the EMT message section. We strongly suggest setting up a flex delivery address with Canada Post. 

It may take up to 24 hours for Canada Post to update their system with the tracking number.
If after 24 hours the tracking still does not work, please email us at SKYCA.INFO@PROTONMAIL.COM

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.

***PLEASE CHECK YOUR SPAM FOLDERS FOR EMAILS FROM US!!***

We are 1 of over 100 dispensaries within Canada (over 200 in Canada) that are NOT operating under the new federally approved medical marijuana system. To qualify under that system, you will need to acquire doctor’s approval and permission from Health Canada to purchase directly from a federally approved licensed producer.

City Hall and the VPD have allowed dispensaries to operate so people can safely access the medicine they need. There have been dozens of mail-order marijuana sites operating out of Vancouver over the past 2 decades, and we have yet to hear of any single person who has been charged for receiving their medicine in the mail within Canada.

Simply browse our items and add to cart. You are able to shop with us without having to log in but when you want to checkout it would require you to log in to your account. PLEASE BE SURE TO CHECK YOUR EMAIL (SPAM FOLDERS AS WELL) IF YOU DON’T GET YOUR TRACKING INFORMATION WITHIN 1.5 BUSINESS DAYS AS WE MIGHT HAVE BEEN TRYING TO GET A HOLD OF YOU REGARDING YOUR ORDER. IE. OUT OF STOCK PRODUCTS, PRODUCT REPLACEMENTS, OR ADDRESS CONFIRMATION.

BY PLACING YOUR ORDER AND MAKING YOUR PAYMENT, YOU ARE SAYING THAT YOU HAVE READ AND AGREE TO OUR FAQ, TERMS OF SERVICE AND DISCLAIMER. YOU ARE MAKING A PURCHASE AT YOUR OWN RISK.

We do not accept large orders that exceed quantities stated on our site as it is intended for personal or medical use only. However, you can place multiple orders at any given time.

ATTN: DUE TO THE WARM WEATHER, PLEASE NOTE THAT EDIBLES, CONCENTRATES AND EXTRACTS WILL BE BOUGHT AT YOUR OWN DISCRETION. DUE TO COLD WEATHER YOUR PRODUCTS COULD DRY UP OR HARDEN UP WHILE IN TRANSIT.

**ALL SALE ARE FINAL. NO REFUND/NO RETURN

Prices and availability of products are subject to change without notice

1. All deliveries must be to a Canadian address

2. To buy marijuana products from Skyhighexotics.com you must be at least 19 years old.  We have to make sure all other customers are 19+. We don’t sell any products to minors. WHEN SUBMITTING YOUR ID FOR AGE VERIFICATION, PLEASE BLOCK OUT YOUR PICTURE AND ALL INFORMATION ONLY LEAVING YOUR LAST NAME AND FIRST INITIALS THAT MATCHES YOUR ACCOUNT AND DATE OF BIRTH VISIBLE FOR SECURITY REASONS. THERE IS ALWAYS A RISK WITH PUTTING ANYTHING ON THE INTERNET, EVEN GOVERNMENT AND LARGE COMPANIES SITES GET HACKED. SO LETS BE SAFE! PLEASE BARE WITH US DURING OUR SYSTEM UPDATE AND WE DO GREATLY APOLOGIZE IN ADVANCE OF ANY INCONVENIENCE THIS MAY HAVE CAUSED.

3. Skyhighexotics will not be held liable for lost orders due to: – mistakes made by the postal offices – wrong address given by the customer – damage to order by postal service – expired PO BOX numbers – stolen packages before or after delivery – issues with products due to Canada Post transit delays – PLEASE VISIT CANADAPOST WEBSITE FOR ANY UPDATES AND CURRENT DELAYS THEY ARE HAVING ETC.

4.All packages automatically require signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive signature please put down “no signature or N/S” in the order note section and not the EMT message section. We strongly suggest setting up a flex delivery address with Canada Post.

5. Prices and availability of products are subject to change without notice

6. **WE TRY OUR BEST WITH STOCK MANAGEMENT, BUT WITH SO MUCH THINGS GOING IN AND OUT DAILY IT’S IS HARD TO KEEP TRACK. THERE WILL BE TIMES WHEN THINGS ARE OUT OF STOCK EVEN AFTER YOUR ORDER, WE DO APOLOGIZE IN ADVANCE AND WILL EMAIL YOU FOR REFUND/CREDIT OR REPLACEMENT OPTIONS. BY MAKING YOUR PURCHASE YOU WILL BE FULLY AWARE THAT SOMETIMES YOUR PRODUCT REQUESTED MAY NOT BE AVAILABLE.

7. The shipping & handling charge for orders under $250 is $15.00, for orders $250 and over we ship free nationwide! *excluding certains coupons used. DUE TO THE WARM WEATHER, PLEASE NOTE THAT EDIBLES, CONCENTRATES AND EXTRACTS WILL BE BOUGHT AT YOUR OWN DISCRETION. DUE TO COLD WEATHER YOUR PRODUCT COULD DRY UP OR HARDEN UP WHILE IN TRANSIT. PLEASE NOTE THAT EVEN THOUGH WE SHIP BY XPRESSPOST VIA CANADA POST SOMETIMES THERE COULD BE SHIPPING DELAYS DUE TO CANADA POST PROCESSING ERRORS OR WEATHER CONDITIONS AND IT’S BEYOND OUR CONTROL. WE TRY OUT BEST TO GET YOUR ORDERS OUT AS FAST AS WE CAN TO MAKE DEADLINES. PLEASE CHECK WWW.CANADAPOST.CA FOR DELAY NOTICE DUE WEATHER OR STRIKE ISSUES

8. You are not a citizen or resident of the United States of America

9. You are not affiliated in any way with any law enforcement

10. All orders are guaranteed by Canada Post to arrive on time with exceptions due to processing errors caused by Canada Post or weather delays, with the exception of Newfoundland, Nunavut, and the Northwest Territories. (For more details: XpressPost FAQs)

11. All orders placed after 10AM PST will be shipped out the following Canada Post business day

12. Please use all products on our site responsibly. Keep out of reach of children and pets. Do not operate a motor vehicle or heavy machinery under the influence. 

13. All cannabis strain information displayed on this website is based on user reviews and information gathered online. The displayed strain data should be treated as an informative tool and not as medical recommendation. The use of cannabis may cause side effects such as dry mouth, panic attacks, paranoia, anxiety, migranes, etc  Please use at your own risk and discretion. Please consult your doctor before using cannabis for medical purposes. Please due diligence as your are consuming these products at your own risk and their are known risk with using cannabis products.

14. ALL SALES ARE FINAL. NO REFUND/NO EXCHANGE. YOU MUST READ OUR FAQ AND TERMS OF SERVICE BEFORE MAKING YOUR PAYMENT. BY MAKING OUR PAYMENT YOU ARE AGREEING TO ALL OUR TERMS.

 15. We have the right to refuse service to customers who we feel are not a fit to us 

16. There are known risk of ordering these products through our mail system as it could get “confiscated”, “stolen” or “lost”. Please order as your own risk!!

Disclaimer

There are known risks associated with the use of cannabis/marijuana products. By purchasing any products from our online dispensary, you are acknowledging that there are known risks and you are agreeing to not make any claim or complaint or commence any proceedings against Sky High Exotics and/or any agent working on their behalf. By purchasing any of our products, you are acknowledging that you are over the age of 19 years old. You release Sky High Exotics, and any agent working on their behalf from any and all actions, causes of actions, claims, complaints and demands for damages, loss or injury whatsoever arising directly or indirectly as a consequence of your use of cannabis/medical marijuana products. This release from liability is to be binding on your heirs, executors and assigns.

Promo codes can be apply at check out. Promo codes excludes sales ,bundle items and wholesale. Only one promo code can be used at a time. Any prior promo codes have expired and are no longer valid ie. newskyhigh20

Current Promo Codes:

newskyhigh10 : only for new members first time orders

**WE TRY OUR BEST WITH STOCK MANAGEMENT, BUT WITH SO MUCH THINGS GOING IN AND OUT DAILY IT’S IS HARD TO KEEP TRACK. THERE WILL BE TIMES WHEN THINGS ARE OUT OF STOCK EVEN AFTER YOUR ORDER, WE DO APOLOGIZE IN ADVANCE AND WILL EMAIL YOU FOR REFUND/CREDIT OR REPLACEMENT OPTIONS. BY MAKING YOUR PURCHASE YOU WILL BE FULLY AWARE THAT SOMETIMES YOUR PRODUCT REQUESTED MAY NOT BE AVAILABLE.

**This promo code can only be used once per customer. Please do not make multiple accounts in order to use this promo code everytime. We will remove the promo code on your order if this occurs.

We offer customer service from Sunday to Friday (CLOSED SATURDAY AND ALL STAT HOLIDAYS).

EMAIL: 9AM PST TO 6 PM PST

Upcoming holidays (CLOSED):

. Please plan around the holidays so you get your package in time =)

YOU CAN STILL PLACE YOUR ORDERS WHILE WE ARE CLOSED FOR THOSE FEW DAYS AS WE WILL PROCESS THEM WHEN WE ARE BACK IN THE OFFICE =)

We value and respect our customers. Let us know how we can help you.

OUR UPDATED CONTACTS:

GENERAL INQUIRIES:  SKYCA.INFO@PROTONMAIL.COM

QUESTIONS OR CHANGES YOU WANT TO MAKE REGARDING CURRENT, ON-HOLD, PROCESSING ORDERS: SKYCA.ORDERS@PROTONMAIL.COM

PROBLEMS AND ISSUES WITH COMPLETED ORDERS OR CANADA POST RELATED ISSUES (LATE DELIVERY/LOST PACKAGES): SKYCA.HELPDESK@PROTONMAIL.COM

REGISTRATION AND MEMBER ACCOUNT ISSUES: SKYCA.REGISTRATION@PROTONMAIL.COM

DELIVERY AND SHIPPING

Shipping fees are $15 for all orders under $250  and free for orders of $250 or more. All orders are shipped by Canada Post’s Xpresspost service. Once your order has been processed, you will receive a tracking number via email. Typically, you will receive your order within 1-3 business days unless you live in a remote area. Orders placed before 10am PST will be shipped out same day. If your order was placed on Friday after 10am PST or the weekend, then the order is going to be processed and sent out the following Canada Post business day.

**PLEASE NOTE THAT EVEN THOUGH WE SHIP BY XPRESSPOST VIA CANADA POST SOMETIMES THERE COULD BE SHIPPING DELAY DUE TO CANADA POST PROCESS ERRORS OR WEATHER CONDITIONS AND IT’S BEYOND OUR CONTROL. WE TRY OUT BEST TO GET YOUR ORDERS OUT AS FAST AS WE CAN TO MAKE DEADLINES. PLEASE CHECK WWW.CANADAPOST.CA FOR DELAY NOTICE DUE WEATHER OR STRIKE ISSUES. WE WILL NOT BE LIABLE, NO REFUND OR CREDIT WILL BE GIVEN. PLEASE ORDER AS YOUR OWN RISK**

No. we only ship within Canada.

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We do try out best to vacuum seal package air tight before placing it in a box, so there could be a small chance your item could be a bit squished and if it is you will not be compensated for it. Canada Post does random puncture test sometimes to see if any odour comes out of the package so we try have less air in the package as possible. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside. 

 All packages automatically require signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive signature please put down “no signature or N/S” in the order note section and not the EMT message section. We strongly suggest setting up a flex delivery address with Canada Post.

WE ARE NOT RESPONSIBLE FOR DAMAGED OR PROBLEMS WITH PRODUCTS DUE TO THE LONG DELAY SITTING IN TRANSIT

Sometimes theft does happen (on rare occasions) once it reaches the Canada Post office or after delivery. When you do notice the package is in bad shape and the package looks like it’s been re-tape in a sloppy manner, then please do not sign for the package.

Sky High Exotics  is not responsible for stolen packages before or after delivery. We try out best to get orders out in a very timely matter. Once the package leaves our facility and dropped off at Canada Post we are not held responsible. There are known risk with using the mailing system. Please note we only offer a one-time replacement packages on lost packages by Canada Post during transit and they have been  confirm that it is “unrecoverable” before we send out a replacement package.We have these policies in place as a safety blanket for Sky High Exotics to protect us from fraudulent claims.

Some tips:

-If package feels empty, please ask Canada Post to send back the package (declined the package).

-If are picking up your package at the post office using your flex delivery address, the package would have a weight on the label we created. You can ask the post office worker to weigh package if the package looks off. If the weight is really off,  please notify the post worker and that you would like to send it back to the sender. Please also take good videos and pictures during the delivery and pick up at the post office.

**ORDER AT YOUR OWN RISK**

If you do not get your package 3 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation . If they can locate the package, they will ship it to re-routed to you. If it’s deemed “unrecoverable” or “confiscated”, we will send you a 1x replacement package, free of charge (does not apply if you waive signature) UP TO MAXIMUM  VALUE OF $500.00. NO REFUNDS. PLEASE BE AWARE THE PROCESS CAN TAKE AWHILE SOMETIMES 1 TO 6 WEEKS FOR CANADA POST TO DECLARE IT UNRECOVERABLE AFTER A SERVICE TICKET HAS BEEN PLACED. REPLACEMENT PACKAGES ARE TO BE OF THE SAME VALUE YOU PAID FOR (IF YOU PACKAGE YOU PAID FOR WAS $200 WE ONLY REPLACE VALUE OF $200. DOES NOT MATTER IF ITEM WAS ON SALE AND YOU GOT MORE FOR WHAT YOU PAID FOR DURING THAT TIME. THERE ARE KNOWN RISK OF ORDERING THESE PRODUCTS THROUGH OUR MAILING SYSTEMS AS THERE IS A VERY SMALL CHANCE IT COULD GET “CONFISCATED” OR “LOST”. IF PACKAGES IS SAID TO BE DELIVERED BY CANADA POST AND YOU DID NOT RECEIVE IT, WE DO NOT TAKE ANY RESPONSIBILITY. PLEASE ORDER AT YOUR OWN RISK!! 

Skyhighexotics will not be held liable for lost orders due to: – mistakes made by the postal offices – wrong address given by the customer – damage to order by postal service – expired PO BOX numbers – stolen packages before or after delivery – problems with products due to Canada Post transit delay due to strike. Please have “General Delivery” set up before using your local post office address for shipping. Flex Delivery is also a great way to get your packages shipped to you. Please visit www.canadapost.ca for more information!

We do not offer postage refunds if your order arrives late due to any postal issues.

Repeat: We would not replace any orders that have been delivered but missing due to no signature on delivery or safe dropped.

Unfortunately, we experience much higher % of postal thefts and confiscation when shipping to these provinces. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package if your package is lost, stolen or confiscated.

Home isn’t your only shipping address

Have parcels sent directly to the post office of your choice with FlexDeliveryTM. Sign up and choose from our network of over 6,000 locations. It’s secure, convenient and free.

How to use FlexDelivery

  1. Sign up online for free www.canadapost.ca
    Use the name and address on your government-issued photo IDto verify your identity.
  2. Choose a pickup post office
    This is the post office location where you want your item to be delivered.
  3. Use your FlexDelivery address instead of your usual mailing address
    When you shop online, use your FlexDelivery address as the shipping address at checkout. A retailer must be able to deliver to a PO box. You can then track your purchase online.
  4. Receive a delivery notice
    When your parcel arrives, we’ll let you know by email or through our app.
  5. Pick up your parcel
    Present your government-issued photo ID at the post office to pick up your purchase.

Start using FlexDelivery

PRODUCTS

Yes! Product images are taken by us (unless provided by our vendors). Pictures may appear different from real product.

**ALL SALES ARE FINAL. NO REFUND/NO RETURN

Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.

The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.

Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.

Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.

Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.

If there are any issues with your products please email us at SKYCA.HELPDESK@PROTONMAIL.COM

**MUST SUBMIT OPENING BOX VIDEO WITH BOX UNOPENED AND VACUUM SEALED AS IN YOU ARE OPENING IT FOR THE FIRST TIME. PLEASE DO NOT OPEN UP YOUR BOX AND CUT OPEN VACUUM SEAL THEN SEND US A VIDEO OF IT AFTER EVERYTHING IS OPENED.**

Please include your order number, the issue, and you must provide  a video opening your packages and pictures for any claim to be accepted. You must make a video opening your packages,weighing the flowers and counting number of items and contact us right away if there are any issues ie. short grams on flowers, issue with flowers, or missing products. CLAIMS MUST BE SUBMITTED WITHIN 3 DAYS FROM THE DATE OF DELIVERY. WE DO DOUBLE CHECK ITEMS BEFORE SENDING THEM OUT, BUT MISTAKES ONCE IN AWHILE DO HAPPEN. IF NO OPENING PACKAGE VIDEO IS MADE THEN WE WILL NOT ACCEPT YOUR CLAIM. PLEASE NOTE WE ARE NOT RESPONSIBLE/LIABLE FOR PRE-PACKED PRODUCTS FROM OTHER COMPANIES AS WE ARE JUST A RETAILER. SOME SITUATIONS WE CAN REACH OUR TO OUR VENDORS TO SEE IF THEY CAN DO ANYTHING ABOUT IT, BUT WE CAN NOT GUARANTEE THEY WILL. IN MOST CASES.

(IE. CONSISTENCY WITH SHATTER AND OTHER CONCENTRATES. PRE-PACKED CONCENTRATES BEING UNDER-WEIGHT, EDIBLES LOOSING IT’S FORM DUE TO WEATHER CONDITIONS ETC.)

IF WE ARE 100% AT FAULT, WE WILL ACT ACCORDINGLY DEPENDING ON THE SITUATION BUT YOU HAVE TO MEET ALL OUR CONDITIONS FOR A VALID CLAIM. PLEASE NOTE ONLY CREDITS WILL BE GIVEN, NO REFUNDS.

 **ALL GROWERS HAVE THEIR OWN PREFERENCE ON HOW THEY TRIM, DRY AND CURE THEIR PRODUCTS. SOME TRIM THEIR FLOWERS MORE LEAFY AND WITH MORE STEMS THEN NORMAL. PLEASE NOTE THIS IS THE GROWERS OWN CRAFT AND PRODUCT IS SOLD AS IS. SOME CUSTOMERS  PREFER THEIR FLOWERS ON THE DRY SIDE AND SOME LIKE IT STICKY. PREMIUM FLOWERS DOES NOT ALWAYS MEAN THE NUGS WILL BE ALL BIG. EVERY CROP IS NOT ALWAYS THE SAME AS THE LAST, BUT THE GROWERS ARE STILL CHARGING US THE SAME PREMIUM PRICES

**SOMETIMES YOU MIGHT FIND SEEDS IN YOUR FLOWER PRODUCTS, BUD FOR LESS OR PREMIUM PRODUCTS AND WE WILL NOT REFUND/CREDIT FOR THIS ISSUE**

**WE DO HAVE TO VACUUM SEAL ITEMS A FEW TIMES TO MAKE SURE IT’S AIR TIGHT AND THERE IS NO ODOUR. CANADA POST DO SOMETIMES DO RANDOM PUNCTURE TEST TO SEE IF ANY ODOUR COMES OUT OF A PACKAGE. YOU MAYBE FIND SOMETIMES YOUR FLOWERS MIGHT BE ABIT SQUISH IN ORDER FOR US TO GET ALL THE AIR OUT AND THERE WILL BE NO COMPENSATION FOR THIS.

**PLEASE NOTE OUR CUSTOMER SERVICE REPRESENTATIVES ARE NOT PROFESSIONALS OF ANY SORT. THE MAY GIVE YOU SUGGESTIONS BASE ON WHAT THEY THINK, BUT YOU ARE RESPONSIBLE FOR PURCHASING AT YOUR OWN RISK. IF YOU BUY A PRODUCT AND ARE NOT SATISFIED WITH IT, WE ARE NOT AT FAULT**

**PRODUCTS BY SEC CANDIES CONTAIN ALL NATURAL INGREDIENTS, AND IF IF STORED IN HEAT OR TOO HUMID IT COLD MOLD. PLEASE STORE IN COOL ROOM TEMPERATURE OR FRIDGE.

**ALL SALES ARE FINAL. NO REFUNDS/NO EXCHANGE.**

***NO OPENING BOX VIDEO AND PICTURES PROVIDED TO US MEANS NO VALID CLAIM**

**The use of cannabis my cause side effects such as dry mouth, panic attacks, paranoia, anxiety, migraines, etc. Cannabis affect people differently. Please consult a doctor before using cannabis for medical treatments. Please use at your own risk and discretion.;

**Please note that products from our suppliers come prepackaged. We do not tamper with them and will not be held liable for any problems. 

**Spillage of extracts, concentrates and other products could be due to hot weather en route for delivery or handling of Canada post. 

**PLEASE READ OUR FAQS AND TERMS OF SERVICE BEFORE PLACING YOUR ORDER

**ALL SALE ARE FINAL. NO REFUND/NO RETURN

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it.

Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way. A quick fix is to place it in the freezer for 15mins. The shatter will be hard enough to snap and dap with. Store it in the freezer.

We do not offer any reimbursement or refunds if your shatter turns to budder or wax.

ATTN: DUE TO THE WARM WEATHER, PLEASE NOTE THAT EDIBLES, CONCENTRATES AND EXTRACTS WILL BE BOUGHT AT YOUR OWN DISCRETION. DUE TO COLD WEATHER YOUR PRODUCT COULD DRY UP OR HARDEN UP WHILE IN TRANSIT.

We normally don’t give out samples with orders. Once in awhile we will include a flower sample with orders if we have a surplus to help promote it. We will no longer be giving out samples at request, especially our premiums buds as they are accounted for and inventored due to limited supply. Supplies are limited due to our mix and match series and wholesale. Sorry for the disappointment this may of caused.

May 20, 2020

In the last few weeks the market price for our Bud for Less flowers have increased, highest price we’ve seen since we’ve been in business. We have been trying to hold on for as long as we can, but we feel we can no longer maintain our site without having to increase our prices. The current market is extremely dry right now and we are struggling to find products. We do hope the market will correct itself in order for us to bring down our prices in the near future. As of right now the increase is mostly affecting our Bud for Less flowers which will include our Bud for Less QP and HP Mix and Match and Bud for Less Wholesale.

*Prices of other products are subject to change without notice

Sincerely, Team SHE

1. All deliveries must be to a Canadian address

2. To buy marijuana products from Skyhighexotics.com you must be at least 19 years old.  We have to make sure all other customers are 19+. We don’t sell any products to minors. WHEN SUBMITTING YOUR ID FOR AGE VERIFICATION, PLEASE BLOCK OUT YOUR PICTURE AND ALL INFORMATION ONLY LEAVING YOUR LAST NAME AND FIRST INITIALS THAT MATCHES YOUR ACCOUNT AND DATE OF BIRTH VISIBLE FOR SECURITY REASONS. THERE IS ALWAYS A RISK WITH PUTTING ANYTHING ON THE INTERNET, EVEN GOVERNMENT AND LARGE COMPANIES SITES GET HACKED. SO LETS BE SAFE! PLEASE BARE WITH US DURING OUR SYSTEM UPDATE AND WE DO GREATLY APOLOGIZE IN ADVANCE OF ANY INCONVENIENCE THIS MAY HAVE CAUSED.

3. Skyhighexotics will not be held liable for lost orders due to: – mistakes made by the postal offices – wrong address given by the customer – damage to order by postal service – expired PO BOX numbers – stolen packages before or after delivery – issues with products due to Canada Post transit delays – PLEASE VISIT CANADAPOST WEBSITE FOR ANY UPDATES AND CURRENT DELAYS THEY ARE HAVING ETC.

4.All packages automatically require signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive signature please put down “no signature or N/S” in the order note section and not the EMT message section. We strongly suggest setting up a flex delivery address with Canada Post.

5. Prices and availability of products are subject to change without notice

6. **WE TRY OUR BEST WITH STOCK MANAGEMENT, BUT WITH SO MUCH THINGS GOING IN AND OUT DAILY IT’S IS HARD TO KEEP TRACK. THERE WILL BE TIMES WHEN THINGS ARE OUT OF STOCK EVEN AFTER YOUR ORDER, WE DO APOLOGIZE IN ADVANCE AND WILL EMAIL YOU FOR REFUND/CREDIT OR REPLACEMENT OPTIONS. BY MAKING YOUR PURCHASE YOU WILL BE FULLY AWARE THAT SOMETIMES YOUR PRODUCT REQUESTED MAY NOT BE AVAILABLE.

7. The shipping & handling charge for orders under $250 is $15.00, for orders $250 and over we ship free nationwide! *excluding certains coupons used. DUE TO THE WARM WEATHER, PLEASE NOTE THAT EDIBLES, CONCENTRATES AND EXTRACTS WILL BE BOUGHT AT YOUR OWN DISCRETION. DUE TO COLD WEATHER YOUR PRODUCT COULD DRY UP OR HARDEN UP WHILE IN TRANSIT. PLEASE NOTE THAT EVEN THOUGH WE SHIP BY XPRESSPOST VIA CANADA POST SOMETIMES THERE COULD BE SHIPPING DELAYS DUE TO CANADA POST PROCESSING ERRORS OR WEATHER CONDITIONS AND IT’S BEYOND OUR CONTROL. WE TRY OUT BEST TO GET YOUR ORDERS OUT AS FAST AS WE CAN TO MAKE DEADLINES. PLEASE CHECK WWW.CANADAPOST.CA FOR DELAY NOTICE DUE WEATHER OR STRIKE ISSUES

8. You are not a citizen or resident of the United States of America

9. You are not affiliated in any way with any law enforcement

10. All orders are guaranteed by Canada Post to arrive on time with exceptions due to processing errors caused by Canada Post or weather delays, with the exception of Newfoundland, Nunavut, and the Northwest Territories. (For more details: XpressPost FAQs)

11. All orders placed after 10AM PST will be shipped out the following Canada Post business day

12. Please use all products on our site responsibly. Keep out of reach of children and pets. Do not operate a motor vehicle or heavy machinery under the influence. 

13. All cannabis strain information displayed on this website is based on user reviews and information gathered online. The displayed strain data should be treated as an informative tool and not as medical recommendation. The use of cannabis may cause side effects such as dry mouth, panic attacks, paranoia, anxiety, migranes, etc  Please use at your own risk and discretion. Please consult your doctor before using cannabis for medical purposes. Please due diligence as your are consuming these products at your own risk and their are known risk with using cannabis products.

14. ALL SALES ARE FINAL. NO REFUND/NO EXCHANGE. YOU MUST READ OUR FAQ AND TERMS OF SERVICE BEFORE MAKING YOUR PAYMENT. BY MAKING OUR PAYMENT YOU ARE AGREEING TO ALL OUR TERMS.

 15. We have the right to refuse service to customers who we feel are not a fit to us 

16. There are known risk of ordering these products through our mail system as it could get “confiscated”, “stolen” or “lost”. Please order as your own risk!!

Disclaimer

There are known risks associated with the use of cannabis/marijuana products. By purchasing any products from our online dispensary, you are acknowledging that there are known risks and you are agreeing to not make any claim or complaint or commence any proceedings against Sky High Exotics and/or any agent working on their behalf. By purchasing any of our products, you are acknowledging that you are over the age of 19 years old. You release Sky High Exotics, and any agent working on their behalf from any and all actions, causes of actions, claims, complaints and demands for damages, loss or injury whatsoever arising directly or indirectly as a consequence of your use of cannabis/medical marijuana products. This release from liability is to be binding on your heirs, executors and assigns.